Frequently Asked Questions
Get ready for a fun and creative experience! Here’s what you can expect when you join us for a paint night.
What to Expect
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Our paint-and-sip events are curated to inspire and connect guests through a guided painting experience led by a professional instructor. Guests recreate a painting during a two-hour workshop. Our events are perfect for beginners and seasoned artists alike!
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Not at all! Our events are designed for everyone, whether you’re picking up a brush for the first time or you’re an experienced artist. Our instructors provide step-by-step guidance along with creative prompts to help you create a masterpiece that’s unique to you.
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We provide all the necessary painting supplies, including canvases, brushes, paints, and aprons. Just bring your curiosity and willingness to learn!
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Wear something comfortable that you don’t mind getting a little paint on. We provide aprons, but accidents can happen!
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Our paint-and-sip events usually last around 1.5 to 2 hours, depending on the painting and group size.
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We don’t have an age restriction for our events; however, due to the guided structure and pace, our events are recommended for guests aged 10 and up. One participating adult is required for every three guests under the age of 14. Each participant must have their own paid ticket to the event.
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Of course! Every participant gets to take their completed masterpiece home at the end of the session.
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Signing up is easy! Visit our website, check out our event calendar, and register for the event of your choice. Spots fill up quickly, so we recommend booking early.
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If you or someone in your party has a disability or requires special accommodations, we’re happy to work with you to ensure a comfortable and enjoyable experience. After reserving tickets to an event, please contact our customer service team at info@artfromtheheartyvr.com.
Questions about availability, booking, and gift options? We’ve got you covered.
Tickets & Availability
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As much as we’d love to have everyone join us, our venue has a maximum capacity. When an event is sold out, we cannot add extra tickets.
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Yes, gift certificates are available and make the perfect gift for friends, family, or coworkers. Purchase them directly through our website.
Changes to my Ticket & Refunds
Life happens! Here’s how we handle changes to tickets and cancellations.
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Tickets to our events are non-refundable. This policy helps us plan effectively and ensure we have the right amount of supplies and staffing. However, if you are unable to attend, please reach out, and we’ll do our best to accommodate you, such as offering a credit for a future event.
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You can reschedule your reservation for a future event up to 8 hours before your start time. Email us at info@artfromtheheartyvr.com, and we’ll send you a code to reschedule. Reservations cannot be rescheduled within 8 hours of the event start time. If you’re in a tough spot, contact us, and we’ll do our best to assist you.
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Yes! Our tickets are transferable. The participant name does not need to match the ticket buyer’s name. Just have the new guest check in with the same name the tickets are booked under. Physical tickets or confirmations are not required.
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If you’re running late, notify us at info@artfromtheheartyvr.com. Our public events often occur after the Bentall Centre’s opening hours, and access into the building may be limited. Staff will grant you entrance. Please be patient as this may take time after class has begun, and the instructor may not be able to repeat missed steps.
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Sometimes stuff comes up—we’re so sorry we had to cancel! A full refund for your ticket will be issued immediately, along with a discount code for a future event.
Planning a special event or group activity? Here’s everything you need to know.
Private Events & Group Bookings
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Contact us through our website’s booking form or email us at info@artfromtheheartyvr.com. We’ll help you select a date, time, and painting theme and customize the experience to fit your group’s needs.
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Private events have a separate cancellation policy provided during booking. Reservations require a 50% non-refundable deposit. Rescheduling requires 24-hour notice, and will be accommodated based on studio availability.
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Yes! We offer off-site bookings within the Downtown Vancouver area. Additional travel fees may apply. Contact us for more details.
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Absolutely! Choose from our library or inquire about a custom theme. We’ll work with you to create the perfect experience.
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Yes, discounts are available for large groups and corporate bookings. Contact us for pricing. info@artfromtheheartyvr.com
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Private bookings require a minimum of 6 guests.
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Our studio accommodates up to 28 guests. For larger parties, we have venue partnerships or can travel to a location of your choice.
Making art more accessible—our community events are free and open to all!
Community Events
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Community events are free of charge for guests and made possible through various partnerships intended to make art and creativity more accessible! These condensed versions of our regular paint nights last 1–1.5 hours and feature smaller canvases (12x12 to 14x14). All supplies are included, though aprons may not be provided.
Still have questions?
Reach out to us directly at info@artfromtheheartyvr.com, and we’ll be happy to assist you.